Privacy Policy

Effective Date: 01/05/2025
Last Updated: 28/10/2025

Welcome to Cinway.uk (“we”, “our”, or “us”).
We value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.cinway.uk and use our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cinway.uk is an online grocery store based in the United Kingdom.
We provide customers with grocery products, household items, and delivery services through our online platform.

Data Controller:
Cinway Ltd
Address: Unit 1 Clayton Court, 5 Welcomb Street, Manchester, M11 2NB, UK
Email: [email protected]

2. Information We Collect

We may collect and process the following categories of personal data:

a. Information You Provide to Us

• Name, address, email address, and phone number
• Payment information (processed securely by third-party payment providers; we do not store your full card details)
• Account login credentials
• Delivery instructions or preferences
• Communications or feedback you send to us

b. Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information (operating system, screen resolution, etc.)
• Website usage data via cookies and analytics tools

c. Information from Third Parties

• Payment processors (e.g., Stripe, PayPal)
• Delivery couriers (e.g., Royal Mail, DPD)
• Marketing partners (only with your consent)

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders
• To create and manage your account
• To communicate with you regarding your orders, updates, and support
• To process payments securely
• To improve our website, products, and services
• To send marketing communications (only with your consent)
• To comply with legal obligations and prevent fraud

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

• Contract: To process your orders and provide our services.
• Consent: For sending marketing emails and promotions.
• Legal obligation: To comply with tax, accounting, and consumer protection laws.
• Legitimate interest: To enhance website performance and prevent fraud.

5. Cookies and Tracking Technologies

We use cookies to:

• Enable website functionality (e.g., shopping cart, login)
• Analyze site traffic and usage
• Remember user preferences

You can manage or disable cookies in your browser settings.
For more information, please refer to our Cookie Policy (link to be added when available).

6. How We Share Your Information

We may share your information with:

• Payment processors (e.g., Stripe, PayPal)
• Delivery partners (e.g., Royal Mail, DPD)
• IT and analytics providers (e.g., Google Analytics, website hosting services)
• Legal or regulatory authorities, when required by law

We do not sell, rent, or trade your personal information.

7. International Data Transfers

If we transfer your personal data outside the UK or EEA, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

8. Data Retention

We retain your personal data only as long as necessary:

• For active customer accounts: until account deletion
• For legal, tax, and accounting records: typically up to 6 years after your last transaction
• For marketing: until you withdraw consent

9. Your Rights Under GDPR

You have the following rights:

• Access: Request a copy of your data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (“right to be forgotten”)
• Restriction: Limit how we use your data
• Portability: Request your data in a structured format
• Objection: Object to processing for direct marketing or legitimate interests
• Withdraw consent: At any time for marketing communications

To exercise these rights, contact us at: [email protected]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.
These include SSL encryption, secure servers, and limited staff access to personal data.

11. Children’s Privacy

Our website is not intended for children under 16 years old.
We do not knowingly collect data from minors.

12. Changes to This Privacy Policy

We may update this policy from time to time.
Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Cinway UK
Address: Unit 1 Clayton Court, 5 Welcomb Street, Manchester, M11 2NB, UK
Email: [email protected]
Website: https://www.cinway.uk