Terms and Conditions
Effective Date: 01/05/2025
Last Updated: 28/10/2025
Welcome to Cinway.uk (“we”, “our”, or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of our website https://www.cinway.uk (the “Website”) and the purchase of products from us.
By using our Website, you agree to comply with these Terms.
Please read them carefully before placing an order.
1. About Us
Cinway UK
Address: Unit 1 Clayton Court, 5 Welcomb Street, Manchester, M11 2NB
Email: support@cinway.uk
Website: https://www.cinway.uk
Cinway.uk is an online grocery store offering a wide range of food, beverages, and household products for delivery across the UK.
2. Eligibility
By using our Website, you confirm that:
- You are at least 18 years old.
- You are legally capable of entering into binding contracts.
- You are purchasing goods for personal use (not for resale unless authorised).
3. Placing an Order
a. How to Order
To place an order, you must:
- Add products to your shopping cart
- Provide accurate delivery and contact details
- Complete payment through one of our secure checkout options
After you place your order, we will send a confirmation email acknowledging receipt.
A contract is formed only when we send you an email confirming that your order has been dispatched.
b. Order Acceptance
We reserve the right to refuse or cancel any order if:
- The product is out of stock
- Payment cannot be processed
- We suspect fraudulent activity
- Delivery to your location is not available
4. Products and Pricing
- All product descriptions and prices are subject to change without notice.
- Prices are displayed in GBP (£) and include VAT where applicable.
- We strive to ensure all information is accurate but cannot guarantee that all product descriptions, images, or prices are error-free.
- If an error occurs, we will notify you and give you the option to reconfirm or cancel your order.
5. Payment
We accept major payment methods, including:
- Credit and debit cards (via Stripe or other secure processors)
- WeChat Pay
Payment must be received in full before your order is processed or dispatched.
We do not store your card details — all transactions are processed securely by third-party payment providers.
6. Delivery
a. Delivery Areas
We deliver across the United Kingdom, subject to courier coverage.
Delivery times and fees will vary depending on your location and chosen shipping method.
b. Delivery Times
Estimated delivery dates are provided at checkout.
While we aim to deliver on time, delays may occur due to courier issues or circumstances beyond our control (e.g., weather, strikes).
c. Missed Deliveries
If you miss a delivery or provide incorrect details, additional redelivery fees may apply.
d. Risk and Ownership
The goods become your responsibility once delivered.
Ownership passes to you only after full payment has been received.
7. Cancellations and Returns
a. Right to Cancel
Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving your goods, except for:
- Perishable goods (e.g., fresh food, dairy, meat, produce)
- Items sealed for hygiene reasons (if unsealed after delivery)
b. Return Process
To initiate a return, contact support@cinway.uk within 14 days of receiving your order.
Items must be unused, in their original packaging, and returned at your own cost (unless faulty).
c. Refunds
Refunds will be processed within 14 days of receiving the returned goods or proof of return.
Refunds will be made via your original payment method.
d. Damaged or Faulty Items
If your order arrives damaged or faulty, please email us with photos within 48 hours of delivery.
We will offer a replacement or refund as appropriate.
8. Promotions and Discount Codes
Promotional offers and discount codes:
- Cannot be used in conjunction with other offers
- Are non-transferable and have no cash value
- Are valid only within the specified promotional period
We reserve the right to withdraw or amend offers at any time.
9. Account Registration
To use certain features, you may need to create an account.
You are responsible for maintaining the confidentiality of your login details and for all activities under your account.
We reserve the right to suspend or terminate accounts if misuse or fraud is detected.
10. Intellectual Property
All content on Cinway.uk, including logos, images, graphics, text, and software, is owned by or licensed to Cinway UK.
You may not reproduce, distribute, or modify any material from the site without our prior written consent.
11. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages arising from your use of the site or products.
- Our total liability for any claim related to your purchase shall not exceed the total price paid for the goods in question.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded under UK law.
12. Force Majeure
We are not liable for any delay or failure to perform our obligations due to causes beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or transport disruptions.
13. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Amendments to These Terms
We may update these Terms periodically to reflect business or legal changes.
Any updates will be posted on this page with the revised “Last Updated” date.
Continued use of the Website constitutes acceptance of the updated Terms.
15. Contact Us
For questions about these Terms and Conditions, please contact:
Cinway Ltd
Address: Unit 1 Clayton Court, 5 Welcomb Street, Manchester, M11 2NB
Email: support@cinway.uk
Website: https://www.cinway.uk